Introduction
Under India’s Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, significant social media intermediaries are required to appoint Resident Grievance Officers to address user complaints and regulatory notices within defined timelines.
This page provides a structured and updated reference list of grievance officers and official contact channels of major digital platforms operating in India.
What Are Grievance Officers?
As per IT Rules 2021:
Complaints must be acknowledged within 24 hours
Content flagged for sensitive violations must be removed within 24–36 hours
General complaints must be resolved within 15 days
A Resident Grievance Officer must be based in India
Failure to comply may affect intermediary protection under Indian law.
Platform-Wise Grievance Officer Contacts
1. Facebook (Meta)
Resident Grievance Officer (India)
Email: fbgoindia@support.facebook.com
Address: Meta Platforms India, DLF Cyber City, Gurgaon
2. WhatsApp
Resident Grievance Officer
Attention: Grievance Officer
WhatsApp LLC India
DLF Cyber City, Gurgaon
3. Telegram
Designated Grievance Officer (India)
Email: abhimanyu@telegram.org or grievance-in@telegram.org
4. X (Formerly Twitter)
Resident Grievance Officer – India
Email: grievance-officer-in@twitter.com
India Office: Bangalore
5. LinkedIn
Rose Maria Sebi
Grievance Officer
LinkedIn Technology Information Pvt. Ltd.
Tower A, Global Technology Park
Bangalore 560103
